Privacy Policy & SMS Terms of Service (A2P 10DLC‑Compliant)

Protecting your privacy is important to us. This Privacy Policy applies to [thinkrelion.com] and Relion – IT Services and governs how we collect and use data. By submitting your phone number or using our services, you agree to the practices in this policy.

📩 Consent for SMS Communications

By providing your phone number, you consent to receive text messages and notifications from Relion regarding your inquiries, service consultations, and booked appointments. Message/data rates may apply.

You may opt out at any time by replying STOP, or get help by replying HELP.

📁 Data Collection

We only collect personal information you voluntarily provide, such as:

  • Name, email address, phone number
  • Details about your IT environment (e.g., Windows/Mac usage, Microsoft 365)
  • Optional: company size, industry, or additional comments

We also collect non-identifiable data like IP address, browser type, and cookies to improve our services.

📤 Use of Personal Data

We use your information to:

  • Respond to requests and deliver services you’ve asked for
  • Send updates and reminders via email or SMS
  • Provide support or consultations, if requested

🔒 Data Sharing & Privacy

  • We do not share or sell your personal data—including your mobile number—for marketing purposes.
  • We may share your data with trusted service providers who help us operate our business (e.g., email, hosting, analytics). These partners are contractually restricted from using your information for any other purpose.
  • We may disclose your data if required by law or to protect our rights.

🔐 Security Measures

We use industry-standard security measures such as encryption (SSL/TLS) to protect your data.

However, no internet transmission is 100% secure; we acknowledge this and take all reasonable precautions.

🗑️ Right to Delete

You may request deletion of your personal information at any time. We may retain some data if required for legal obligations or resolving disputes.

👶 Children

We do not knowingly collect data from children under 13. If you believe we have collected such data, please contact us immediately.

🆕 Policy Updates

We may update this privacy statement periodically. We’ll notify you by email or via prominent notice on our website. Continuing to use our services after updates indicates your acceptance.

📞 Contact Us

If you have questions about this policy, or want to unsubscribe or delete your data, please contact us:

Relion

323-800-1002

Effective Date: 6/27/25